Terms & Conditions
As at 1st March 2006

(Updated 20 July 2019)

By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.

All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.
All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.Your docket given at time of drop in is your contract of services with us.  If you disagree with any item or price, this must be addressed prior to leaving the garments in our care. Our 10% discount applies only on orders to the value of $100 or more.  No further discounts will apply. From time to time we offer vouchers to local charities.  We will not honor out of date vouchers. 

Reward Points Program: All orders placed and paid generate reward store points at at rate of two points per dollar. These points turn into credits as discounts on future orders. We reserve the right to add to, change, cancel or remove individual reward points or Reward Points Program at any time. Reward points may be redeemed by Macedon Ranges Dry Cleaners as up-charging if we deem an item has been undercharged. Credit points will not be accepted as discount/payments on retail purchases.

Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays.  Unpaid orders left in our care for more than 4 weeks (28 days) will incur a $3.00 surcharge/storage fee and $1.00 for each month or part of thereafter.  We will make every attempt to contact the order owner for collection.  In the event that garments are not collected within 12 months (52 Weeks) we reserve the right to dispose of them in any way we see fit and shall not be held liable for any loss that you may suffer in such an event.

To protect your garments, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorize us to proceed, you must assume responsibility for any damage to the garments.We accept no liability for garments or furnishings that have missing or removed Care Labels.  All textiles manufactured in Australia MUST carry a care label under Federal law act AS/NZS 1957:1998.We check garments for any damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will make an attempt to contact you and obtain your approval to tailor the garment ahead of cleaning it. If we are unable to gain your approval, we shall refrain from cleaning the garment in question. Likewise, if we have any concern about the colour fastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval, or return the garment to you untreated.

We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics.Items with attached beads, sequin, hand-painted or printed embellishments are dry cleaned solely at customers risk.  Damage to, but not limited to zips, buttons, threads, tears, pulls, trims, leather and suede trim, metal attachments, hems and seams etc caused during the dry cleaning process are deemed ?beyond our control? and therefore we will not be held responsible. Items left in pockets that causes damage to garments, either your own or another's in the dry cleaning process will be deemed beyond our control and therefore we will not be held responsible.Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.Our liability with respect to any damaged to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.  Items over the age of 24 months will not be covered under any claim, regardless of number of times worn and/or cleaned. No claims for damages will be recognized unless you advise us of same within twenty four (24) hours of collecting the garments.

We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter and make a determination.  Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us. Whilst we endeavor to check all pockets, the customer is responsible for making sure items are ready for cleaning.  Any valuables found in the dry cleaning machine will be held for 30 day only. On the 31st day, we deem the item to be the property on Macedon Ranges Dry Cleaners and any further recovery or ownership by the customer is forfeited.  We will not be held responsible for any item left in pockets that causes damage to yours and/or other client garments.  Please refer to item 6.

We inspect every garment before returning them to you to ensure that they meet our strict quality measures.   If by chance a stain was overlooked we will happily re-clean the item, provided it has not left the store, or is returned to us unworn and within 24 hours.
It should be noted, that we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment. Please refer to item 6.

We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.
Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) mailing/sms messaging to you special promotional materials; and (3) processing your credit card payments.

These terms and conditions shall be governed by and interpreted in accordance with the laws of the State of Victoria and the parties shall submit to the non-exclusive jurisdiction of the courts of the State of Victoria.

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